instant Support
Email support@instantreel.app. A real person answers, usually within a day. Tell us which reel and what looked off.
My reel failed
The app says why in plain words. Most often it needs more footage: add more clips where you're moving, with your whole body in frame and good light, then tap Try again.
A shot looks wrong
Play the reel, stop on the shot and tap Swap the shot. Swapping a shot is free.
Cancel my plan
On your iPhone: Settings › your name › Subscriptions › Instant Reels › Cancel. You keep your plan until the period you paid for ends.
Get a refund
Apple handles payments and refunds: reportaproblem.apple.com.
New phone or reinstalled the app
Sign in with the same Apple account, then tap Restore purchases in Settings.
Delete my account
In the app: Settings › Delete account. Your account, reels, moments and stored files are removed right away. Videos you saved to your phone stay there.